# Privacy Policy | Income Based Apartments

> How Income Based Apartments collects, uses, and protects the information you share in an apartment search request, including income and household details.

URL: https://incomebasedapartments.com/privacy-policy/

# Privacy Policy

Last updated: October 12, 2026

This Privacy Policy explains how the Income Based Apartment Team, operator of IncomeBasedApartments.com, with broker Spirit Real Estate Group, LLC ("we," "us," or "our"), collects, uses, and shares information when you use this website or submit an apartment search request.

## 1\. Information we collect

**Information you give us in a search request.** This includes your name, email address, mobile number, preferred cities and areas, how far you're willing to move, monthly rent budget, approximate gross household income and its frequency, household size, bedrooms needed, and move timing. You may also choose to share optional details: voucher status, pets, accessibility features you need, a short note about credit or rental history, and other search considerations.

**Information you give us when you contact us.** This includes your name, email, phone number if provided, and your message.

**Information collected automatically.** Like most websites, we and our service providers may collect basic technical data such as browser type, device type, pages visited, and the page from which you submitted a form.

**What we do not collect.** We do not ask for Social Security numbers, bank account numbers, ID documents, or income-verification uploads for a research request. Please don't send them to us. Accessibility questions ask about features you need, not medical diagnoses.

## 2\. How we use your information

-   To research apartment communities that may fit your request.
-   To deliver your personalized apartment list by text message and email.
-   To contact you about your request, including clarifying details or confirming updates.
-   To respond to your questions and messages.
-   To operate, secure, and improve the website.
-   To send occasional housing updates, only if you opt in. Marketing consent is separate and optional, and you can opt out at any time.

## 3\. How we share information

We do not sell your personal information. We may share information:

-   With apartment communities' leasing staff or management, limited to what's needed to clarify whether a community may fit your request, or when you ask us to connect you.
-   With service providers who help us operate the website, receive form submissions, and send email and text messages.
-   With professional advisors, or with authorities when required by law.

We do not share your income or household details publicly. If we send your list by text with a link, we design it so personal financial details are not exposed on a public page.

## 4\. Text messages

By checking the contact consent box on our request form, you agree that we may use your mobile number to deliver your list and communicate about your request. Message and data rates may apply. Reply STOP to opt out of further texts, or email us to change how we contact you.

## 5\. Data security and retention

We use reasonable safeguards to protect your information from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure. We keep request information only as long as needed to provide the service, meet legal and brokerage recordkeeping obligations, and resolve questions.

## 6\. Your choices and rights

-   Ask to access or correct the information you gave us.
-   Ask us to delete your information, subject to legal recordkeeping requirements.
-   Opt out of marketing messages at any time.

To make a request, email 

texas@incomebasedapartments.com

[mailto:texas@incomebasedapartments.com →](mailto:texas@incomebasedapartments.com)

.

## 7\. Cookies and analytics

We may use cookies and similar technologies to understand how the site is used and to improve it. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not work as well without them.

## 8\. Third-party links

Your list and our guides link to property websites and official resources. Their privacy practices are their own, so please review their policies.

## 9\. Children's privacy

This website is not directed to children under 13, and we do not knowingly collect their personal information.

## 10\. Changes to this policy

We may update this policy. The "Last updated" date shows when it last changed.

## 11\. Contact us

-   Email: 
    
    texas@incomebasedapartments.com
    
    [mailto:texas@incomebasedapartments.com →](mailto:texas@incomebasedapartments.com)
    
-   Location: Austin, Texas
-   Broker: Spirit Real Estate Group, LLC